Shipping policy

Domestic Shipping

Please allow 2-5 business days for processing, unless otherwise specified in the individual product description. Once shipped, orders typically arrive within 2-5 business days via USPS Standard Domestic Shipping.

You will receive a confirmation email with tracking information once your order has been packaged and shipped, allowing you to monitor your package’s journey. Please note that delivery times may vary depending on your location and USPS.

We are not responsible for lost or stolen packages confirmed as delivered by the carrier. No refunds or replacements will be issued.

We are not responsible for orders shipped to incorrect addresses provided by the customer and cannot offer refunds or replacements in such cases. Address changes are allowed and must be requested via email within 24 hours of placing your order. Please include:

• Your order number

• Your updated shipping address 
  

International Shipping

Our current shipping method is DHL Express Worldwide. International shipments from Los Angeles, California, to most major destinations worldwide typically arrive within 1–3 business days. Please note that delivery times may vary depending on the destination, customs clearance, and local delivery conditions.

All delivery times are estimates and do not include potential customs delays. International packages may be subject to customs processing upon arrival in the destination country. Customs clearance is outside of our control and may occasionally result in additional delays.

You will receive tracking information once your order has shipped.

Customs, Duties, & Taxes

International orders may be subject to import duties, taxes, VAT, or other customs fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the recipient and are not included in the order or shipping total.

We are not responsible for delays caused by customs or local postal services. We recommend allowing additional time when ordering internationally, particularly if your order is needed by a specific date.

RETURNS, EXCHANGES, AND CANCELLATIONS

Returns

At this time, we do not accept returns unless the product is defective or does not meet our quality standards. To submit a quality claim, please email us at info@donnatheresa.com with the following:

• Your order number

• A description of the issue (and photos, if applicable)

Return Shipping Costs

Customers are responsible for return shipping costs. We do not provide prepaid return labels. We strongly recommend using a tracked shipping method and retaining proof of postage, as we cannot be held liable for return packages that are lost or stolen in transit.

Processing Time

Once your return is received, please allow up to 3 business days for inspection and processing. Refunds will be issued to your original method of payment once the returned product is received & inspected.

Return Conditions

For a return or exchange to be considered, all items must meet the following criteria:

• Returned within 30 days of shipment from our fulfillment center

• Unworn, unwashed, and free from stains, odors, or other signs of wear

Cancellations

All pre-orders and in stock orders are eligible for a cancellation within 24 hours of placing your order, as long as they have not already shipped.

To cancel an order, please email info@donnatheresa.com.

Packages Returned To Sender

If a package is returned to us due to an incorrect address, delivery issue, or refusal, we will contact you once the package has been received back by us.

• You will have 7 days to respond and choose between a refund or reshipment.

• If we do not receive a response within 7 days, a store credit will automatically be issued for the order.

Once store credit has been issued, the order is no longer eligible for a refund.

Restocks

We occasionally restock select items; however, we cannot guarantee the restock of any particular product.